How to Talk to Anyone
Leil Lowndes
A fun book with a bunch of little practice tips on how to socialize to your advantage.
How to intruige others
- pause before smiling (convinces other as genuine)
- increase eye contact (especially with women)
- good posture
- imagine others are an old friend to help with body language
- no fidgeting -> signals lying and untrustworthyness
- pay attention to your audience and their body language
- match audience's energy for small talk
- wear something unusual as a conversation starter
- ask party host to make an introduction for you, or ask party host for some general details and then use that to approach. "Oh, hey, I was just talking to host person and they said you were really into X how did you get into that?"
- when they ask where you from or what you do, have a more than 1 line answer. Give them hook something on.
- when introducing people, add some details about them or your relationship to Segway into interesting conversation
- listen for clues to preferred topic during convos
- repeat the last work they say, with a question mark. Like a parrot
- tell them about the time you xyz (appropriate story form them you've heard before)
- prep for general conversation before leaving for party (know the news)
Talk like a VIP
- "how do you spend most of your time" Question
- look up some synonyms for common words like smart or nice and try to incorporate those instead
- look up some similes, find phrases that are visually intense
- when delivering bad news, match emotions
- make sure you say thank you with it's reason
Insider in a crowd
- use words from your client to emphasizes your points. Echo those words.
- levels of personalness, cliches, facts, feelings and personal questions, we and us statements, pre mature we statements
- tell others compliments through the grapevine
- slip praise into the secondary part of your statement (ex, oh Leo your much to young to remember this but when Apollo 11 hit the moon qed, basically said you were young and attractive implicitly)
- compliments should be very specific or personal (in private, make it credible, not super often)
- appreciate people out loud
- praise people when they are likely insecure about accomplishment
- respond to compliments with thanks or appreciation. Oh thank you so much you really made my day, or thanks I appreciate your positive feedback
Direct dial their hearts
- friendly body language
- when talking, consider you medium, phone calls mean your body language and facial expressions need to be in your voice and exaggerated to make up for it
- use their name a lot, over the phone only
- start casually, then be like oh glad to hear from you and put a smile on their face
- ask about your timing, is this a good time to talk (do you have a minute?)
- acknowledge the background noise, and ask if they have to deal with it for positive sentiment and regard (baby crying, phone ring etc)
- rescue their story, if people were distracted redirect to their story for them so they don't feel bad for not finishing.
- Gush to someone's boss when you need something from them, great insurance. Great way to get better service
- people keep track of good and bad things / favors among people. If you make a mistake you have to make up for it. Great score card in the sky
- Open with the benefit to the customer, be up front about benefits to you
- Don't jump in immediately when someone agrees to do you a favor. Give them 24hrs to savor the favor
- Don't call in a favor to early, seems less like friendship
- Don't bring up sales in a chance meeting (otherwise they won't like you)
- Whenever you make a mistake, don't just fix but over compensate (buy them a much nicer version than the one you * destroyed) and do it fast